Imagine if your customers could contact your business for the cost of a local call, be directed instantly to the right person and have their needs met efficiently every time. A 1300 or 1800 number can dramatically improve customer satisfaction and creates a polished, professional interface that sets your business apart from the crowd.
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We specialise in improving business performance by providing innovative telephony services. For a low monthly rate, we can set you up with a 1300 number and build a tailored package depending on the specific needs of your business, allowing you to really take advantage of this powerful tool.
What are the Features and Benefits of 1300 Numbers?
- Gives your business a professional image
- Divert calls to any number you prefer
- Solutions to cope with times of heavy call traffic
- Call splaying to different outlets
- Route calls depending on caller location
- No hidden fees
- Low monthly costs
- Call alerts via email
- Reinforce brand messages
- Improve response to advertising
How do I make sure all my incoming calls are answered?
- We can set your 1300 or 1800 number up with an Interactive Voice Response (IVR) menu to make sure that your incoming calls go to the right person every time. With both touchtone and speech recognition versions available, we can design a system that is as unique as your business, to keep customers happy and make it easier to convert phone leads into sales.
- If your calls aren't answered in a certain amount of time, they can be routed to any number you nominate, whether it is a work number, personal mobile or landline. This allows your business to cope with times of heavy incoming traffic or low staff availability, and ensures that you never miss important calls.
What if my business has more than one location?
- Take advantage of our postcode or state routing capabilities to direct every call to the appropriate business outlet, enabling customers to quickly access your services and expertise in their local area.
- Use innovative call splaying technology to split calls to your 1300 or 1800 number proportionally among your different outlets or sales teams, according to the volume they can handle.
How can a 1300 number improve my advertising campaigns?
- We can set up your 1300 or 1800 number to send a Call Alert email every time we route a call, which is ideal for measuring the effectiveness of marketing strategies.
- You can tailor your package to include a consistent message or Call Whisper at the start of every call, powerfully reinforcing brand messages.
