One of the major problems an organisation faces is how to keep information on customers and/or suppliers current. Some organisations have turned to providing web sites where a customer can go to automatically update their own personal information - but what if they prefer not to use the Internet or simply do not have access?

Some organisations use large call centres to take information over the phone and update the relevant systems. This is costly and there is the added danger that lengthy call queues can cause customer frustration.

Surprisingly, some businesses still rely on the post to update customer information - but what if the information required is the customer's address?

Delacon has developed Password Reset

Password Reset has been designed to provide organisations with the ability to empower their customers to take charge of their own personal information such as their address, contact phone/mobile numbers and e-mail address. Password Reset enables the customer to update any information an organisation currently collects.

How does it work?

Your customers simply dial a number that Delacon will supply. Password Reset will welcome the customer and then ask for their password.

Once the customer has provided their unique identifier and password by way of voice verification or by keying the password into the phone key pad, they will automatically gain access to their profile. If they have lost their password or simply cannot remember it, Password Reset will provide them with the option to select a new one.

The system will then ask the customer identifier questions such as date of birth and mother's maiden name. The new password can then be either e-mailed to them or provided right over the phone.

By providing customers with the ability to change and update their own profiles, organisations can reduce interaction times and cost by up to 98%.

If your company is looking for a way to manage your customers critical information than this is the soution for you.

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