Our stop/start call recording feature allows you to stop a call from being recorded if a caller requests for you to do so.
How can this feature be used?
This new feature can be used in a number of ways:
- Stop a recording if the caller does not wish for the call to be recorded
- Stop a recording if the caller is providing confidential or sensitive information such as credit card or address details
- If the business only wants or needs to record certain parts of the call.
Previously without this feature, you would have needed to physically locate and delete the recording. Now, you can simply stop the recording, the caller to provide confidential information and then continue the recording, allowing you to maintain the recording of the rest of the phone call.
Alternatively, if the caller doesn’t want the call recorded at all, you can simply leave the recording on pause.
How does this feature work?
To stop a call recording, the agent simply needs to press the ‘stop’ or ‘pause’ key on the keyboard – default set by Delacon to the ‘#’ key.
To start a recording again, the agent simple presses the ‘start’ or ‘unpause’ key – default set by Delacon to the ‘*’ key.
How do I enable this feature?
To enable the stop/start call recording feature, please follow these simple steps or click here for instructions:
Step 1: Login to the Delacon Portal.
Step 2: Navigate to Reporting and Click on Services.
Step 3: Navigate to the CID you wish to enable this on and click ‘Edit’.
Step 3:In the CID, under the features list, navigate down to the Call recording using touch tones option and select ‘Enable’:
Step 4: Click ‘Submit’.
The stop/start recording feature will now be enabled.
Please contact us if you have any further questions on this feature.