Delacon has renamed DTMF Intercept to IVR Capture in the Delacon Portal, making it easier to Track and Analyse Caller Interactions.

Delacon has recently changed the label for DTMF Intercept to IVR Capture in the Edit Service Page of the Delacon portal. This change is being made to make the portal more user-friendly and to better reflect the functionality of the feature.

IVR Capture allows Delacon users to capture the digits pressed by callers during the IVR call flow and add them as digits to Delacon reports. This information can be used to better understand how callers are interacting with the IVR system and to identify areas where the IVR can be improved.

To enable IVR Capture, Delacon users can simply go to the Edit Service Page for the service that they want to enable IVR Capture for and select the “IVR Capture” checkbox. Once IVR Capture is enabled, Delacon users can view the digits pressed by callers in the Delacon reports.

The change to IVR Capture makes the portal more user-friendly and makes it easier to use the DTMF Intercept feature.

Here are some of the benefits of using IVR Capture:

Improved Understanding of Caller Behaviour: IVR Capture allows you to see how callers are interacting with your IVR system. This information can be used to identify areas where the IVR can be improved, such as by making the prompts clearer or by reducing the number of options.

Increased Lead Generation: IVR Capture can be used to collect additional information from callers, such as their name, phone number, and email address. This information can then be used to generate leads or to provide better customer service.

Reduced Costs: IVR Capture can help you to reduce the costs associated with call handling. For example, you can use IVR Capture to route calls to the appropriate department or agent, or to provide callers with self-service options.

To learn more about Delacon’s IVR feature visit our website or contact us today.