Call Management with an industry leading

Integrated solution

With our Call Management tools you can ensure that your callers reach the right person first time, every time.

Making sure that your customers have a great phone call experience is a cornerstone of excellent customer service. Using our Call Management solutions, you can make it easy for your customers to reach the people they want to talk to as soon as possible. You can also make sure that you never miss another call, offer your customers toll-free numbers, and access recordings of your calls for training and better understanding of your customers’ needs.

Get in touch

To find out how we can help you with your call management, give us a call on

Powerful features

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Hosted IVR

Improve customer experience and reduce costs with our hosted IVR options.

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Call Notifications

Get alerts when a call goes unanswered, allowing you to follow up and convert missed opportunities.

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Call Recording

Understand your customers and get valuable insight for training and compliance.

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Call Routing

Increase conversions by routing callers to the most appropriate operator, department, or location.

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Toll-free numbers

Increase the responses to your marketing, and makes your business look more professional.

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Click to Call

Improve conversions by allowing your customers to request a call back directly from your website.

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Survey line

Quickly and easily conduct surveys both online and over the phone, with instantaneous results.

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Make and receive telephone calls wherever you have an internet connection.

Supercharge your telephone systems with Call Tracking

If customers contact your business using a telephone then you should be using Delacon’s Call Tracking solution. We can give you insights about your callers, what inspired them to call, and what they did before picking up the phone to dial. This data is vital for optimising your marketing campaigns, improving your ROI, and truly understanding your customers.