Delacon’s White Label Solution allows you to visually tailor our solution to your individual specifications. We have three features that allow for customisation, that you can take full advantage of whilst communicating with your end client. These are: Delacon Portal: The Portal interface can be customised with your…
When using Salesforce, there are instances where leads are duplicated- for example, when a Delacon call comes through, it automatically creates a new lead in Salesforce, which can result in duplicates if the same caller calls multiple times. Additionally, at…
Is your billing process currently manual or automated? Delacon have released a new feature to help streamline SMB agencies and directories on billing their direct clients, as well as enable all Delacon clients with multiple business units to segment and…
Over the last 20 years, Delacon have been working with many different enterprises and SME clients in various verticals. Recently we’ve been helping clients whose call centers have suddenly become overwhelmed- with not enough capacity, connecting them with other clients…
The Delacon team prides in putting you first. We are here to help each of our clients and would like you to all know that our team will be right beside you during these trying times. Did you know, we’re not just a call…
You may have come across the terms ‘API’ and ‘webhook’ whilst browsing online, but have you ever thought of finding out what they are and whether they are useful and important to your business? What is the difference between an…
Delacon have rolled out an exciting new feature that will assist businesses with obtaining their customers’ numbers in countries this service is usually unavailable due to restrictions. Businesses in areas such as India, Singapore, Japan, the UK as well as…
We have recently rolled out a great new feature that will allow businesses to obtain their customers’ primary phone numbers in countries that this is usually not possible due to restrictions. Customers who are using services in regions which prohibit…
According to Forrester Research, a customer who initiates an inbound call converts 30% faster, spends 28% more, and has a 28% higher retention rate. In our technological age, consumers are being driven to call companies via more sources than ever before.…
In order to convert more travel customers, you must consider some key trends that will set you up for success, the phone call being one of great importance. Think about this: research shows that 60 per cent of mobile searching…
