You may have come across the terms ‘API’ and ‘webhook’ whilst browsing online, but have you ever thought of finding out what they are and whether they are useful and important to your business? What is the difference between an…
FullStory is used by companies of all sizes to understand customer activity on their clients’ websites- and pinpoint any pain points; confirm success, optimize the website and customer experience. of the website are working best. By recording the entire session,…
Delacon have rolled out an exciting new feature that will assist businesses with obtaining their customers’ numbers in countries this service is usually unavailable due to restrictions. Businesses in areas such as India, Singapore, Japan, the UK as well as…
We have recently rolled out a great new feature that will allow businesses to obtain their customers’ primary phone numbers in countries that this is usually not possible due to restrictions. Customers who are using services in regions which prohibit…
According to Forrester Research, a customer who initiates an inbound call converts 30% faster, spends 28% more, and has a 28% higher retention rate. In our technological age, consumers are being driven to call companies via more sources than ever before.…
In order to convert more travel customers, you must consider some key trends that will set you up for success, the phone call being one of great importance. Think about this: research shows that 60 per cent of mobile searching…
Delacon’s AI-powered machine learning solution, Speech Analytics is the most advanced one-stop-shop for discovering all your customers’ needs; streamlining marketing, customer service and operational processes and ensuring your staff are performing their very best. Our solution has a plethora of…
An IVR (Interactive Voice Response) solution is a menu that allows callers to make a selection based on provided options by dialing in the relevant number. We’ve all heard the “dial 1 for sales or 2 to speak to a…
Delacon’s Speech Analytics technology continues to become more advanced with some groundbreaking new features that have recently been introduced. New additions such as smarter search for keywords; question- based searching and frequency analysis, allow for the most advanced and customisable…
When making high value transactions or important commitments, customers prefer to make the call. Do you know where your inbound calls are coming from? Shockingly, up to 80% of business do not. Delacon specialise in call intelligence technologies to help…
