You can now choose to send different SMS messages depending on the outcome of the call Delacon’s SMS360 feature, which allows you to send a post-call SMS message to your customers, has been improved again. Until now, when a customer…
Australian Motor Industry – A Roadmap for the Offline Customer Journey using Call Analytics The Australian motor industry in going from strength to strength, but with the changing automotive habits of younger people, how will the industry fare in the…
Delacon’s latest feature, SMS360, lets you follow up with your customers with a post-call SMS message. If a customer uses a mobile phone to call your number, you can send them an automatic text message as soon as they hang…
Delacon’s Speech Analytics Module (SAM) provides you with the ability to automatically transcribe and analyse every phone call your business receives. The SAM can also place these calls into predefined call categories. The existing SAM Call Categoriser uses a probability…
Partnerize supports marketers with an end-to-end partnership platform that automates traditionally tedious tasks associated with partner management to help you find and convert your target audience at scale. It allows you to track all of your partner channels in one…
How Flight Centre used a range of partners, including Delacon, to optimise their customer experience On 25 March 2021, Clinton Hearne from Flight Centre joined Sandra Pigram from Delacon to talk about Customer Experience optimisation. Here’s what we learned from…
Google is phasing out third party cookies, but what does that mean for Delacon’s Call Tracking software? Last year, Google announced that support for third-party cookies will be phased out on Chrome browsers by 2022. Other browsers, such as Firefox…
Delacon is the only call tracking company in Australia to be fully integrated with Adobe Analytics and Adobe AdCloud. This allows you to link your web analytics, call tracking data, and AdCloud account. This can lead to greater return on…
Delacon has a whole range of services and solutions, and if you’re using just a part of those services, you might be missing out on valuable insights. By taking full advantage of the full suite of Delacon services, you can…
Domo is an all-in-one platform that combines your data and transforms it into actionable insights. Delacon’s analytics and reporting integrates directly with Domo, allowing you to combine your call reporting with your online metrics to fully understand your business data.…
