If your company takes calls over the phone, you know better than anyone that a phone call is a valuable source of business. Even in our online age, calls are important – over 40% of all online-search-related conversions take place…
Suncorp was effectively tracking and measuring sales and the customer journey through its online digital channels. However, with a high percentage of sales conversions occurring via the telephone through its contact centre channel, it wanted a solution that could accurately…
Customers call your business for all kinds of reasons – to buy your product, to get support, or they might have other questions. Hopefully, these calls are positive experiences for everyone, but sometimes that’s not the case. You probably don’t…
With Delacon’s automated reports, you can get the information you need, delivered straight to your inbox, when you need it. You can choose when you receive your reports – choose from daily, weekly, or monthly. You can send the reports…
Tableau allows you to combine data from multiple sources and display it in powerful analytics dashboards. Using Delacon’s integration with Google BigQuery, created by our in-house development team, you can now link your Delacon data to your Tableau account. You…
Are phone calls the new “sexy” channel for digital marketing? With digital marketing, online activity, apps, and companies driving customers online, many people have forgotten about phone calls. However, recent data would suggest that phone calls are an important channel…
What is White Labeling? White labeling means a product is produced by one company and is then rebranded and resold by another company as their own product, under their own company’s branding. It is best suited to directories and agencies.…
Delacon has released a great new feature for our agency customers who are using our white label portal. Anytime your client requests for a new password the ‘Forgot Password’ email and link will appear to come from your agency even…
Delacon is happy to announce that we have recently added AgencyAnalytics to our list of growing integrations. AgencyAnalytics is a leader in managing marketing data and enables agencies to track and analyse all their data in one place through their…
Delacon has a new Login Activity feature that allows you to monitor who has accessed your account within the last month or 3 months. The importance of this feature is to provide our customers with a securer portal by helping…
