When making high value transactions or important commitments, customers prefer to make the call. Do you know where your inbound calls are coming from? Shockingly, up to 80% of business do not. Delacon specialise in call intelligence technologies to help…
If your website is built and hosted on the Wix platform, you may have previously found that you were not able to integrate your website with service providers, such as Delacon, due to restrictions within Wix relating to third party…
The Campaign Report provides an overview and summary of the volume of calls received on each of your Delacon campaigns, allowing you to easily compare performance of numbers assigned to different channels or customers. This is broken down into the…
When a customer commences a search on the internet, call tracking captures the journey from the initial referral, through to the pages that the customer browses, right down to the page that a phone call is made from- providing Delacon…
If you would like a quick and easy way to create custom reports straight from the Delacon portal, Automated Reports are an ideal tool to use. If you're not already using this service, reports can be scheduled on a daily,…
Call tracking will give you insights into what happens before, during and after a call. By using Delacon’s call tracking solution you will have advanced ways of managing calls as well as the ability to capture valuable data about the…
Delacon recommends that some businesses may want to disable call reporting in their Google Ads to ensure desired call flow is not impacted, taking away from optimal customer experience. This applies for businesses combining Call Extensions with automated geo-routing of calls, both…
We’ve got a great new feature that we’ve just released, and we wanted you to know all about it. A customisable HTML email template can now be generated for every call, providing you with a recording of the call as…
Defining the source/medium fields in the Delacon Portal will enable more meaningful reporting in Google Analytics by capturing all offline call data. Fields which were previously undefined (all non website calls were categorised as “direct”) can now be configured to…
Delacon’s New User Management is an important tool for our clients, as it provides a simple process to enable instant creation of new additional users without any external assistance from Delacon support. This is especially big news for agencies- as…
