Speaking with your customers is the most important element of customer service- it adds the human element to all your transactions and plays an integral part in developing and building long-standing relationships. Speech Analytics looks to strengthen this process by…
Delacon is excited to announce that our Google AdWords call extensions can now be automatically assigned. We have implemented a simple, two-step process which allows for quick and easy setup of automatic AdWords call extensions for existing customers and a…
Speech Analytics has many different applications and benefits, including assisting with service or support related calls. While sales calls may be a focus for most businesses, having an optimised service or support function can go a long way to ensuring…
Did you know that if your website displays a phone number as an image you can now use Delacon’s call tracking? Previously, if your website displayed a phone number as an image (rather than as text), the only way you…
For our European customers, Delacon has recently undertaken a program to become GDPR compliant. We have taken these steps to show our clients that we are committed to the importance of data privacy and security. The steps the business has taken…
PCI - DSS Compliance (Payment Card Industry Data Security Standard) are security and compliance requirements for all companies and merchants accepting credit card payments, whether in store, online or over the phone.
In today’s increasingly digital and mobile driven world, it could be easy to think that everything can be done digitally and without any interaction with another human being. After all there are apps, mobile sites and all number of avenues to…
Data Matching is the process of matching your CRM sales data with call data, so you can attribute the sale back to the original call. In turn, this allows you to effectively attribute sales made over the phone back to…
Proxy sites are a method used to enable call tracking on a website. The original website is mirrored on a proxy server and call tracking numbers are placed on the duplicate site However there are some risks involved when using…
Google Data Studio is a data visualization platform, letting you create ‘dynamic and visually compelling reports and dashboards’. Its ability to connect to multiple data sources – both within the Google ecosystem and outside – makes it incredibly flexible to…
