Why You Need Call Analytics

Why you need Call Analytics

First of all, what is Call Analytics? Call Analytics is the collection, measurement and analysis of phone call data that can be used to optimize marketing campaigns as well as internal operations and sales processes. It is a handy inter-departmental…

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Speech Analytics For Service Calls

Speech Analytics for service calls

Speech Analytics has many different applications and benefits, including assisting with service or support related calls. While sales calls may be a focus for most businesses, having an optimised service or support function can go a long way to ensuring…

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