IVR

Interactive Voice Response or IVR calls have been used by businesses for many years. It is a technology system in which a caller interacts with a voice system, providing verbal responses, without having to speak to a ‘real’ person on…

The technology known as IVR has certainly come a long way since "the Voder" was demonstrated at the 1939 World Fair in New York. Three years earlier, the Bell Telephone Laboratory began investigating how to electronically synthesize the human voice…