Customer service is the backbone of any business. Without proper customer service and positive outcomes for customers, your business could see negative impacts such as loss of business and less conversions. Delacon have taken the next step to enhance a…
Delacon is now able to integrate Meta Events Manager with our Call Tracking Software which allows you to send live call data back to the Meta Events Manager when a call is made from one of your paid ads. This…
Google Forwarding Numbers (GFN) are special, unique phone numbers created by Google that are used in your ads to assist with call tracking to your business. When utilising call reporting, Google displays the unique number within your ad. When the…
Delacon has recently released the new User Management feature, which will be of great benefit to Agency clients. New Users can now be created without the need for assistance from external Delacon Support, streamlining the user creation process for agencies…
Every time your business interacts with a customer, you gain valuable insights that could help you optimise your marketing strategies, sales methods and customer service standards. Agents at contact centres interact with customers over the phone daily which can result…
The structure of a business's call centre system has a direct impact on the customer service experience they can provide their callers. For a business to answer all inbound phone calls and keep track of how many calls were unanswered…
If your business is not considering an ever-evolving space of communication with existing and prospective customers, then you are probably behind in the league. Today, every company invests in a website and social media presence. In addition to this, companies…
Businesses are always looking for new and efficient ways to reach out and communicate with their customers to cultivate strong relationships that ultimately lead to conversions. From email marketing to social media content to SMS marketing, the channels we can…
For our European customers, Delacon has recently undertaken a program to become GDPR compliant. We have taken these steps to show our clients that we are committed to the importance of data privacy and security. The steps the business has taken…
Partner Marketing has become the mainstay of the major brand’s marketing strategy. While once thought of as simply a lead generation tool through affiliates, creating strategic marketing partnerships has become vital for brand engagement and discovery. A recent survey from…
