Over the last 20 years, Delacon have been working with many different enterprises and SME clients in various verticals. Recently we’ve been helping clients whose call centers have suddenly become overwhelmed- with not enough capacity, connecting them with other clients…
The Delacon team prides in putting you first. We are here to help each of our clients and would like you to all know that our team will be right beside you during these trying times. Did you know, we’re not just a call…
You may have come across the terms ‘API’ and ‘webhook’ whilst browsing online, but have you ever thought of finding out what they are and whether they are useful and important to your business? What is the difference between an…
Delacon have rolled out an exciting new feature that will assist businesses with obtaining their customers’ numbers in countries this service is usually unavailable due to restrictions. Businesses in areas such as India, Singapore, Japan, the UK as well as…
We have recently rolled out a great new feature that will allow businesses to obtain their customers’ primary phone numbers in countries that this is usually not possible due to restrictions. Customers who are using services in regions which prohibit…
According to Forrester Research, a customer who initiates an inbound call converts 30% faster, spends 28% more, and has a 28% higher retention rate. In our technological age, consumers are being driven to call companies via more sources than ever before.…
In order to convert more travel customers, you must consider some key trends that will set you up for success, the phone call being one of great importance. Think about this: research shows that 60 per cent of mobile searching…
Delacon’s AI-powered machine learning solution, Speech Analytics is the most advanced one-stop-shop for discovering all your customers’ needs; streamlining marketing, customer service and operational processes and ensuring your staff are performing their very best. Our solution has a plethora of…
An IVR (Interactive Voice Response) solution is a menu that allows callers to make a selection based on provided options by dialing in the relevant number. We’ve all heard the “dial 1 for sales or 2 to speak to a…
Delacon’s Speech Analytics technology continues to become more advanced with some groundbreaking new features that have recently been introduced. New additions such as smarter search for keywords; question- based searching and frequency analysis, allow for the most advanced and customisable…
