Level Up Your Business Insights with Delacon’s Call Feedback Survey
Understanding customer interactions and preferences is crucial for driving growth and fostering customer satisfaction. At Delacon we offer a tool that allows you to gain immediate insights into your callers’ needs: the Call Feedback survey.
Instant Insights, Immediate Action
Delacon’s Call Feedback survey provides your operators or call center staff the ability to categorize the nature of each call as soon as the caller disconnects, enabling real-time reporting on the types of inquiries your business receives. This feature allows you to gather valuable data on customer interactions effortlessly, facilitating swift decision-making and response.
Default Options for Quick Categorization
When enabled, Delacon’s Call Feedback survey provides default options for categorizing calls, including:
- Sale
- Booking
- Enquiry
- Complaint
- Other
This predefined list allows your operators to efficiently classify each call according to its purpose, streamlining the reporting process and providing instant insights into the nature of customer inquiries.
Enhanced Reporting with Sales Value Tracking
For calls categorized as “Sale,” Delacon’s Call Feedback survey offers an additional feature: the ability to enter the dollar value of the sale. This valuable functionality enables you to track the monetary value of sales generated through phone calls, enriching your call records with essential financial data.
Fully Customizable to Suit Your Needs
You have the flexibility to tailor the survey options to align with your specific business requirements and objectives. Whether you need additional categories or prefer a different set of options, Delacon’s Call Feedback survey can be customized to suit your needs perfectly.
Seamless Implementation and Support
Enabling Call Feedback for your business is simple. Reach out to your dedicated Account Manager or the Delacon Support team for more information on how to get started. Once enabled, you can easily toggle Call Feedback on or off in the Delacon portal, giving you full control over your call tracking and analytics preferences.
