{"id":10223,"date":"2018-07-31T04:55:35","date_gmt":"2018-07-31T04:55:35","guid":{"rendered":"https:\/\/www.delaconcorp.com\/nz\/?page_id=10223"},"modified":"2022-01-17T02:56:59","modified_gmt":"2022-01-17T02:56:59","slug":"privacy","status":"publish","type":"page","link":"https:\/\/www.delaconcorp.com\/nz\/privacy\/","title":{"rendered":"Privacy"},"content":{"rendered":"
Delacon Pty Ltd understands and appreciates that privacy is a major concern for all our Customers as it is for Delacon. \u00a0\u00a0As part of providing our services, Delacon is committed to:<\/p>\n
This Privacy Policy describes how we collect, use and handle Personal Data both about our Customers and on behalf of our Customers when providing our services, where those activities come with the GDPR.<\/p>\n
Please read this policy carefully to understand how we will treat your Personal Data. \u00a0If you have any questions, please contact us using the details provided below.<\/p>\n
Delacon provides call analytics services to Customers, which include small, medium and large businesses. Our services (collectively, \u201cCall Analytic Services\u201d) include:<\/p>\n
As part of providing these Call Analytic Services, we collect Personal Data.<\/p>\n
The Personal Data we collect about our Customers is called \u2018Customer Information.\u2019<\/p>\n
We collect Customer Information in the following circumstances:<\/p>\n
Opening a customer account: <\/strong>If you wish to become a customer, or if you are acting on behalf of a customer or prospective customer of Delacon, we require your name, residential and email addresses, and telephone number.<\/p>\n We may also ask for:<\/p>\n Enquiries, blogs and on-line interaction<\/strong>: If you send us an enquiry through our Site, we may collect your name, phone number and email address. We may also collect your responses to our correspondence and to any promotions running on the Site.<\/p>\n Our Site may include publicly accessible blogs or community forums. Please note that any information you provide in these public areas may be read, collected, and used by other internet users.<\/p>\n Credit information:<\/strong> Sometimes we provide credit to Customers. To do that, we may collect and hold credit information and credit eligibility information about those Customers. We may combine credit reporting information from a credit reporting body with our own information about your credit worthiness, and we may use that combined information to determine whether to offer credit to you.<\/p>\n Call recordings:<\/strong> Calls to Delacon offices and service centres may be recorded for verification and quality assurance purposes.<\/p>\n Third-party analytics services.<\/strong> We may use automated devices and third-party applications, such as Google Analytics and Marketo, to evaluate the usage of our Site and the effectiveness of our email marketing. We and our third-party providers may also use other analytic technologies (e.g. clear GIFs) to evaluate and improve our Site, its performance and our users\u2019 experience. To perform their services, the third party service providers may use cookies and other tracking technologies. Those third parties may also combine the information that we provide about you with other information that they have collected.<\/p>\n Tracking technologies:<\/strong> Delacon and our partners and suppliers of analytics and other services may use tracking technologies such as web beacons, e-tags, and Javascripts to analyze trends, administer our Site, track users\u2019 movements around our Site, and obtain demographic information about our user base. Reports generated from the use of these technologies may be provided to us, containing data grouped on an individual and\/ or an aggregated basis.<\/p>\n We also collect information about suppliers of goods or services to Delacon, including name, position, business and email addresses; and telephone numbers.\u00a0 This information will be treated as \u2018Customer Information.\u2019<\/p>\n The information we receive from our Customers about their current or prospective customers or that we collect on behalf of our Customers, generated by our Call Analytics Services, is called \u2018Individual Information.\u2019<\/p>\n We process Individual Information in the following circumstances:<\/p>\n Cookies<\/strong>: We collect information from cookies used to provide our service which may include:<\/p>\n Online usage and analytics data<\/strong>: We collect online usage and analytics data from Customer and third-party websites (sometimes using cookies and pixels). We may link that information with other online information we collect from third parties (including cross-device information), as well as information we collect offline.\u00a0\u00a0 This information includes:<\/p>\n We also collect data on calls placed to our Customers, such as caller ID information, and may link that information to:<\/p>\n We may also record calls placed to our Customers, at the Customer\u2019s election.<\/p>\n We do not collect sensitive information as part of providing Call Analytic Services.<\/p>\n We collect and use the Personal Data described above in order to provide you with the Services in a reliable and secure manner and in particular:<\/p>\n With your consent<\/strong>, we may use and disclose your Personal Data for marketing purposes, including to:<\/p>\n You will be able object to or withdraw your consent from future marketing communications from us at any time by:<\/p>\n You may withdraw your consent to receiving third party marketing material at any time. Please follow the instructions in the advertising material or on that party\u2019s website, or email: privacy@delaconcorp.com<\/a>.<\/p>\n Our lawful basis for processing the Personal Data we collect includes:<\/p>\n Delacon and our service providers may use cookies (persistent or single session) and other tracking technologies (described below) to provide Call Analytics Services and to obtain about to the use of our Site.<\/p>\n We do not use cookies to retrieve information that was not originally sent by us to you in a cookie.<\/p>\n You may choose to refuse cookies but, if you do so, some of the functionality of our site and of our Customers\u2019 sites may no longer be available to you.<\/p>\n For more information about cookies, including further details as to what they are and how to refuse them please see our Cookies Policy.<\/p>\n For more general information about cookies, please visit: http:\/\/www.aboutcookies.org\/ To help manage their advertising and websites, our Customers may use our Call Analytics Services together with Google products such as AdWords, Google Analytics, and DoubleClick-branded services. For information about using Google Ads Settings to manage the Google ads you see, and opting out of Google Ads Personalization, please visit: https:\/\/www.google.com\/policies\/technologies\/ads\/ Our Site may contain links to third-party sites and social media features (for example, Facebook and Twitter buttons and widgets). Social media features are either hosted by a third party or hosted directly on our Site. We have no control over those third-party sites, and we are not responsible or liable for their content or the privacy practices applying to them.<\/p>\n For information about those companies\u2019 privacy practices and how they may use your Personal Data, please visit the company websites.<\/p>\n For information about how to opt out of having your information collected in mobile applications, please visit: https:\/\/www.ghostery.com\/support\/global-opt-out\/.<\/a><\/p>\n In supplying our Call Analytic Services we are providing information collection services to our Customers, and do not have a direct relationship with the individuals whose information we process.<\/p>\n If you are an individual (not a Customer) and wish to access or seek correction or deletion of Individual Information processed by us as part of our Call Analytics Services, or otherwise exercise your rights in regard to your Personal Data, you should direct your query to the Customer concerned (who controls the data). In particular, if you are an individual who no longer wishes to be contacted by one of our Customers, please contact that business directly.<\/p>\n We will assist Customers in ensuring the fulfilment of Customers\u2019 obligations to respond to requests for exercising individual rights as laid down in the GDPR, including the right to access, correct and delete Individual Information and the right to object to or restrict processing including automated profilin which leads to decision making.<\/p>\n We will take reasonable steps to ensure the Personal Data we hold about you is accurate, up-to-date and complete.<\/p>\n Please let us know if there is a change to any of the Customer Information you have given to us.<\/p>\n Customers can access the Customer Information Delacon holds about them.<\/p>\n Your Personal Data will usually be available within 30 days of your request (subject to allowable exemptions). We will let you know if additional time (which will not exceed two additional months) is required. We may require evidence of your identity when processing your request for access to your Personal Data.<\/p>\n You have a right to ask us to correct any inaccurate Customer Information we hold about you. We will take reasonable steps to correct your Personal Data to ensure it is accurate, up-to-date, complete, relevant and not misleading.<\/p>\n You have a right to ask us to erase any Customer Information we hold about you.\u00a0 We will do that without undue delay where one of the grounds specified in Article 17 GDPR applies.<\/p>\n If we made your Customer Information public and are obliged to erase that data, we will, taking into account available technology and the cost of implementation, take reasonable steps, including technical measures, to inform any controllers which are processing the Personal Data that you have requested the erasure.<\/p>\n If we have collected and process any Personal Data on the basis of your consent, then you can withdraw your consent at any time.\u00a0\u00a0Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Customer Information conducted in reliance on lawful processing grounds other than consent.<\/p>\n You can object to processing of your Customer information, ask us to restrict processing of your Customer Information or request portability of your Customer Information.<\/p>\n You can object to decisions being taken based solely on automated means, including profiling, which produce legal effects concerning you or similarly significantly affect you<\/p>\n You can exercise any of these rights by contacting us using the contact details provided below.<\/p>\n We may share your Personal Data with the following recipients:<\/p>\n Any Personal Data or other information you choose to submit in communities, forums, blogs, or chat rooms on our websites may be read, collected, and\/or used by others who visit these forums, depending on your account settings.<\/p>\n We may disclose your Personal Data:<\/p>\n Sharing within the Delacon Group If the ownership of the Delacon Group or any part of it is transferred (e.g. as the result of a corporate merger, or bankruptcy), or there is a sale of assets, then some or all the Personal Data and non-Personal Data we hold may be transferred to the new owner.<\/p>\n We will notify Customers (for example, via a message to the email associated with your account) of any such transfer or sale and outline your choices in the event,<\/p>\n Delacon may transfer and process Personal Data to and in other locations around the world where Delacon or its Sub-processors maintain data processing operations as necessary to provide the Services.<\/p>\n Where Personal Data is transferred from the European Economic Area and\/or Switzerland to a member of Delacon\u2019s group of companies or Sub-Processor located in a country not recognized by the European Commission or the Swiss Federal Data Protection Authority as providing an adequate level of protection for Personal Data, Delacon will enter into the EU Model Clauses on Customer’s behalf with such Delacon entity based outside of the EEA and Switzerland and involved in the processing of Personal Data.<\/p>\n Delacon will provide a copy of those EU Model Clauses to Customer upon Customer’s written request.<\/p>\n If Delacon adopts Binding Corporate Rules or another alternative data export solution (as recognized under EU Data Protection Law), then the EU Model Clauses will cease to apply with effect from the date that Delacon implements such new data export solution.<\/p>\n Making Complaints<\/p>\n If you have a question or concern about how we have handled your Personal Data, please let us know so we can address it, by contacting us using any of the details below.<\/p>\n We will aim to respond to all requests, complaints and other contracts within a reasonable time, usually 30 days. Delacon takes all privacy complaints seriously and our Privacy Officer aims to efficiently resolve any issue arising from a complaint.<\/p>\n Delacon has also appointed an external Data Protection Officer (DPO) to help ensure that we meet our obligations under the GDPR.<\/p>\n If you have any queries, questions, concerns or wish to make a complaint regarding how we deal with your Personal Data please contact either us or our DPO, using the following details:<\/p>\n\n
Individual Information<\/h2>\n
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What we use Personal Data for<\/h2>\n
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Marketing and opting out<\/h3>\n
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Lawful basis for processing<\/h2>\n
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Cookies and Adwords<\/h1>\n
Cookies<\/h2>\n
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\nThird party sites<\/p>\nIndividual Rights<\/h1>\n
Individual Information<\/h2>\n
Customer Information<\/h2>\n
Quality of information<\/h3>\n
Access to Customer Information<\/h3>\n
Rectifying Customer Information<\/h3>\n
Erasing Customer Information<\/h3>\n
Right to withdraw consent<\/h3>\n
Right to object and data portability<\/h3>\n
Right to object to automated profiling<\/h3>\n
Exercising Rights<\/h3>\n
Data Sharing and International Transfers<\/h1>\n
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\nCompanies in the Delacon Group may share or grant access to Personal Data with other companies in the group (i.e. subsidiary or affiliate companies). This is on a need-to-know basis, and where necessary to fulfil a request you have submitted via our websites, or for customer support, marketing, technical operations and account management purposes.<\/p>\nChange in ownership<\/h2>\n
Data Transfers<\/h2>\n
Data Transfers from the EEA and Switzerland<\/h2>\n
Contact Delacon<\/h1>\n
Data Protection Officer<\/h2>\n