Delacon has recently released the new User Management feature, which will be of great benefit to Agency clients. New Users can now be created without the need for assistance from external Delacon Support, streamlining the user creation process for agencies…
Every time your business interacts with a customer, you gain valuable insights that could help you optimise your marketing strategies, sales methods and customer service standards. Agents at contact centres interact with customers over the phone daily which can result…
Many businesses often wonder how to improve efficiency in their services while also improving time management within the business itself. Delacon’s Call Tracking capabilities are a great step in the right direction for businesses looking to improve and provide a…
The structure of a business's call centre system has a direct impact on the customer service experience they can provide their callers. For a business to answer all inbound phone calls and keep track of how many calls were unanswered…
In an exciting recent update, Delacon has announced an integration with Ruler Analytics. In this article, we’re going to be outlining some of the amazing benefits businesses can expect to attain in relation to inbound leads and marketing activities when…
If you run a business which receives thousands of calls a day, you would understand that managing call inflows and volumes is integral to running an efficient and profitable business. With advances in technology and the increased importance users…
Phone calls are considered one of, if not the most important lead source for all types of businesses, and in a mobile, connected world advertisers are constantly looking for ways to encourage customers to call instead of visiting a website.…
If your business is not considering an ever-evolving space of communication with existing and prospective customers, then you are probably behind in the league. Today, every company invests in a website and social media presence. In addition to this, companies…
Businesses are always looking for new and efficient ways to reach out and communicate with their customers to cultivate strong relationships that ultimately lead to conversions. From email marketing to social media content to SMS marketing, the channels we can…
For our European customers, Delacon has recently undertaken a program to become GDPR compliant. We have taken these steps to show our clients that we are committed to the importance of data privacy and security. The steps the business has taken…
