{"id":9090,"date":"2016-11-03T10:01:55","date_gmt":"2016-11-03T00:01:55","guid":{"rendered":"https:\/\/www.delaconcorp.com\/ivr-capture\/"},"modified":"2021-07-14T15:04:56","modified_gmt":"2021-07-14T05:04:56","slug":"ivr-capture","status":"publish","type":"page","link":"https:\/\/www.delaconcorp.com\/ivr-capture\/","title":{"rendered":"IVR Capture"},"content":{"rendered":"
[vc_row][vc_column width=”1\/1″][vc_column_text]IVR Capture – also known as DTMF Intercept – allows you to capture the phone\u00a0menu options pressed by callers in your IVR (Interactive Voice Response) System.<\/p>\n

By capturing the menu options pressed by your callers, you can see which departments your callers are actually going through to, which can allow\u00a0you to make more informed\u00a0business decisions and see how effective your marketing campaigns are at driving calls to your sales team.<\/span><\/p>\n

This option is available even if you don’t use Delacon’s IVR product.[\/vc_column_text]

<\/div>[vc_text_separator title=”How can I use the IVR Capture information?” title_align=”separator_align_left” style=”one” element_type=”div” span_color=”#1e73be”][vc_column_text]The IVR Capture information has a number of applications:<\/p>\n
    \n
  1. To see which departments are receiving the highest volume of calls. This information can be used to better allocate staff resources according to call volumes or to give you an indication you may need to increase your marketing budget.<\/li>\n
  2. To see if your marketing campaigns are working, assuming your campaigns are designed to deliver sales inquiries. If most of your calls are going through to account or billing inquiries, this may be an indication your campaigns need tweaking.<\/li>\n
  3. To see if you have any issues with your product or service. If the bulk of your calls are going through to support, this may be an indication that something\u00a0isn’t right and you may need to fix your product or service or have better guides on your website explaining how to use it.<\/li>\n<\/ol>\n[\/vc_column_text]
    <\/div>[vc_text_separator title=”Where can I see the IVR Capture data?” title_align=”separator_align_left” style=”one” element_type=”div” span_color=”#1e73be”][vc_column_text]The IVR capture data\u00a0will appear in the Call Log Report under the \u2018Call\u2019 column. The Call Log Report can be accessed through your Delacon login.<\/p>\n

    Each digit represents the menu tone pressed by the caller. For example, if 150 are displayed, it means the caller pressed ‘Option 1’, ‘Option 5’, and Option ‘0’.[\/vc_column_text]

    <\/div>[vc_text_separator title=”Integrations” title_align=”separator_align_left” style=”one” element_type=”div” span_color=”#1e73be”][vc_column_text]The IVR Capture\u00a0data \u00a0can be fed into a variety of platforms, including Google Analytics and Double Click, to help you and your digital marketing teams or agencies optimize your\u00a0campaigns.<\/p>\n

    In Google Analytics, the IVR Capture data will come through as an event.[\/vc_column_text]

    <\/div>[vc_text_separator title=”Example” title_align=”separator_align_left” style=”one” element_type=”div” span_color=”#1e73be”][vc_column_text]A health services company is beginning a new online advertising campaign, aimed at attracting new prospects to their business. They use Delacon\u2019s call tracking solution to provide dynamic numbers for their Google and Display advertising, which connects to their\u00a0IVR.<\/p>\n

    The IVR has two menu options:<\/strong><\/p>\n

    \u2018Press 1 if you are a new customer\u2019<\/p>\n

    \u2018Press 2 if you are an existing customer\u2019<\/p>\n

    Thanks to IVR Capture, they are able to see\u00a0that after a month, 50 existing customers have called the business,\u00a0compared to\u00a0only 5 new customers.<\/p>\n

    This information can allow them\u00a0to change their\u00a0ads to make sure they\u00a0are attracting the types of phone calls they\u00a0want.<\/p>\n

    If you would like more information on this feature, please don’t hesitate to contact us.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row][vc_column width=”1\/1″][vc_column_text]IVR Capture – also known as DTMF Intercept – allows you to capture the phone\u00a0menu options pressed by callers in your IVR (Interactive Voice Response) System. By capturing the menu options pressed by your callers, you can see which…<\/p>\n","protected":false},"author":2,"featured_media":9092,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"\nIVR Capture - Delacon USA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.delaconcorp.com\/ivr-capture\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IVR Capture - Delacon USA\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column width=”1\/1″][vc_column_text]IVR Capture – also known as DTMF Intercept – allows you to capture the phone\u00a0menu options pressed by callers in your IVR (Interactive Voice Response) System. 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