{"id":9090,"date":"2016-11-03T10:01:55","date_gmt":"2016-11-03T00:01:55","guid":{"rendered":"https:\/\/www.delaconcorp.com\/ivr-capture\/"},"modified":"2021-07-14T15:04:56","modified_gmt":"2021-07-14T05:04:56","slug":"ivr-capture","status":"publish","type":"page","link":"https:\/\/www.delaconcorp.com\/ivr-capture\/","title":{"rendered":"IVR Capture"},"content":{"rendered":"
By capturing the menu options pressed by your callers, you can see which departments your callers are actually going through to, which can allow\u00a0you to make more informed\u00a0business decisions and see how effective your marketing campaigns are at driving calls to your sales team.<\/span><\/p>\n This option is available even if you don’t use Delacon’s IVR product.[\/vc_column_text] Each digit represents the menu tone pressed by the caller. For example, if 150 are displayed, it means the caller pressed ‘Option 1’, ‘Option 5’, and Option ‘0’.[\/vc_column_text] In Google Analytics, the IVR Capture data will come through as an event.[\/vc_column_text] The IVR has two menu options:<\/strong><\/p>\n \u2018Press 1 if you are a new customer\u2019<\/p>\n \u2018Press 2 if you are an existing customer\u2019<\/p>\n Thanks to IVR Capture, they are able to see\u00a0that after a month, 50 existing customers have called the business,\u00a0compared to\u00a0only 5 new customers.<\/p>\n This information can allow them\u00a0to change their\u00a0ads to make sure they\u00a0are attracting the types of phone calls they\u00a0want.<\/p>\n If you would like more information on this feature, please don’t hesitate to contact us.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":" [vc_row][vc_column width=”1\/1″][vc_column_text]IVR Capture – also known as DTMF Intercept – allows you to capture the phone\u00a0menu options pressed by callers in your IVR (Interactive Voice Response) System. By capturing the menu options pressed by your callers, you can see which…<\/p>\n","protected":false},"author":2,"featured_media":9092,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"\n\n